Privacy Security and Electronic Communications
In this Privacy Statement we/us/our/Ellenco means Southern Cross Benefits Limited and/or Southern Cross Medical Care Society.
Privacy of information relating to you is governed by the Privacy Act 1993. The information we collect and hold about you and your pet will be used:
- to consider the eligibility of your pet for cover;
- to consider the specific terms applying to your policy (including the exclusion of any pre-existing conditions);
- for administration purposes, such as billing and claims management;
- to contact you from time to time with information about products and services relating to us;
- for market research and targeted promotions by us;
- to process and investigate claims made under your policy; and
- for statistical purposes (although for this purpose neither you nor your pet will be identified).
We collect information about you and your pet directly from you (for example, from the application form).
We may also collect information about you and your pet from your veterinarian, our agents, contractors, suppliers and other business partners and any third party authorised by you. You authorise this collection and the disclosure of such information to such parties for any of the above purposes.
We may need to disclose information about you or your pet to your veterinarian, a third party authorised by you or any other party as required by law, in relation to any of the above purposes (and you authorise us to disclose this information).
We may also disclose information about you or your pet to our agents, contractors, suppliers and other business partners in relation to any of the above purposes, and you authorise us to disclose this information. We may also contact you within a reasonable time of you ceasing to be covered by your policy with information about products and services relating to us.
We will endeavour to ensure that your personal information that we collect, store, use or disclose is accurate, complete and up to date. Prompt notification of any changes to personal contact details will help us do this. We also endeavour to protect your personal information from misuse or loss and from unauthorised access, modification or disclosure, in accordance with the Privacy Act 1993.
Under the Privacy Act 1993, you are entitled to have access to, and request correction of, any personal information held by us. If you have any queries about privacy of information or wish to access any personal information held by us, please contact us at Ellenco Pet Insurance, Private Bag 3240, Waikato Mail Centre, Hamilton 3240 or phone: 0800 800 836.
If any of the information requested on the application or a claim form (or as part of the application or claims process) is not provided, it may delay the processing of the application or your claim, or may result in us not providing your pet with cover. If any false or misleading information (including incomplete information) is provided to us at any time, the consequences are set out in your policy document(s).
From time to time we may send you marketing and other information electronically such as by email or text message. If you have provided your email address or mobile phone number we take this as your implied consent to us doing this. If you wish to withdraw your consent at any time please contact us at Ellenco Pet Insurance, Private Bag 3240, Waikato Mail Centre, Hamilton 3240 or phone: 0800 800 836.